Refund Policy

Last updated: June 15, 2026

1. Overview

Joe is a subscription-based AI sales coach. Because Joe is a digital service that delivers value immediately upon signup (coaching, CRM, and research tools), all subscription fees are non-refundable, including partial or pro-rated refunds.

2. What This Means

Monthly and annual subscription payments are final and will not be refunded.
We do not offer partial refunds, pro-rated refunds, or credits for unused time within a billing period.
Canceled subscriptions remain active until the end of the paid period; you will not be charged again after that.
Payments made by mistake, duplicate charges, or charges made without your authorization should be reported to our team and will be handled on a case-by-case basis with our payment provider.

3. Cancellation & Future Charges

You can cancel your subscription at any time from your Billing settings. Cancellation stops future recurring charges but does not entitle you to a refund for the current period. We are not able to reverse charges already processed for a period you used.

4. Service Interruptions

If Joe experiences a sustained outage or we are unable to deliver the service, we may, at our discretion, offer account credits or service extensions. This is a goodwill gesture and does not create a right to a refund.

5. Contact

If you believe you were charged in error or have questions about this policy, contact us at support@getdistributed.io and we'll help you sort it out.